16 - 17 April, 2019 | Sydney, Australia

Matthew Cullen

Service Operations Consultant
Caterpillar


1:50 PM A Roadmap to Drive Field Service Efficiency through Customer Service Excellence

The field service touchpoint provides a key opportunity to connect with customers and build customer loyalty. This session will investigate maximising the customer experience through the field service touch point.

  • Ensuring that non-personal touch points work seamlessly with personal, field service touch points
  • Aligning field service management with your customer value proposition
  • Building customer service capability in your field staff


Check out the incredible speaker line-up to see who will be joining Matthew.

Download The Latest Agenda