Martin TozerProject Director, MIMA
9:35 AM PANEL DISCUSSION: Mobile and Field Workforce of the Future: Addressing Emerging Trends and Being Prepared for Change
The workforce of field staff is aging. The role and business as usual for field workers is shifting as well with a growing focus on technology and customer service. This session will explore the evolution of the mobile and field workforce and how businesses can ensure that they continue to offer great customer service and efficiency on the field.
- Discussing the threat and associated costs of an ageing workforce
- Ensuring your workforces matches the evolution of customer demands and technology
- Redefining KPIs for your field staff
- Building capability and preventing complacency