16 - 17 April, 2019 | Sydney, Australia

Joe Kenny

Vice President Global Transformation
Service Max

Joe Kenny is the Vice President of Global Transformation and Customer Success at ServiceMax from GE Digital. He assists with C-Suite clients with Business Value Realization, Operational Strategy Development, and re-evaluating how business gets done utilizing automated field service management software. He drives long term customer loyalty and outstanding customer relationships through an outstanding Customer Success Program.



 

Joe has over 30 years of Leadership in Operations, Sales, Product Development, Marketing, and Field Service. Prior to joining ServiceMax, Joe was the Enterprise Operations Director at Canon. His field service career also includes positions at Loomis Armored, Pitney Bowes, Eastman Kodak and the U.S. Navy Security Group Command (NSGC) serving as a main frame computer technician.

 



3:25 PM Making Customer Satisfaction a Differentiator for your Field Service Organization:


More and more companies are realizing that they need to differentiate themselves based on the experience they provide to their customers. When delivering the most efficient and profitable field service, having a 360 degree view of the customer via tight integration to CRM data is essential. With such visibility, field service organizations are achieving proactive maintenance, enabling technicians to deliver flawless field service and
ultimately increasing customer satisfaction. In this session, learn and discuss the importance of embedding customer centricity in your field services and improving data collection to improve customer satisfaction.
 



Check out the incredible speaker line-up to see who will be joining Joe.

Download The Latest Agenda