16 - 17 April, 2019 | Sydney, Australia

Joe Kenny


Vice President Global Transformation
Service Max


3:25 PM Making Customer Satisfaction a Differentiator for your Field Service Organization:


More and more companies are realizing that they need to differentiate themselves based on the experience they provide to their customers. When delivering the most efficient and profitable field service, having a 360 degree view of the customer via tight integration to CRM data is essential. With such visibility, field service organizations are achieving proactive maintenance, enabling technicians to deliver flawless field service and
ultimately increasing customer satisfaction. In this session, learn and discuss the importance of embedding customer centricity in your field services and improving data collection to improve customer satisfaction.
 



Check out the incredible speaker line-up to see who will be joining Joe.

Download The Latest Agenda