16 - 17 April, 2019 | Sydney, Australia

Hieu Dang

Divisional Manager, Customer and Field Services
Yarra Valley Water

2:25 PM Leveraging Data to Create a Single Customer View and Improve Field Service

The session will explore strategies to consolidate customer data from different platforms and touch points to improve customer service at field service touchpoints. It will address the challenges involved in consolidating data and integrating this with in-car devices.

  • Creating a roadmap to consolidate critical data from various touch points
  • Addressing the challenges for duplicate and ensuring data is clean
  • Building data security

Check out the incredible speaker line-up to see who will be joining Hieu.

Download The Latest Agenda