16 - 17 April, 2019 | Sydney, Australia

Bertrand Gauch

Business Development Executive
IFS Global

Bertrand Gauch is a Business Development Executive specialised in Field Service Management, helping companies to maximise efficiency in their field operations, increase revenue, reduce costs and improve customer satisfaction.

Over the past 10 years, Bertrand has worked with leading Australian organisations such as Service Stream, Melbourne Water, Australia Post and Telstra, assisting with the implementation of cross-functional digital transformation initiatives.

Bertrand’s experience spans various technology solutions focusing on future-proofing business operations through the delivery of field service, enterprise mobility and operational intelligence software platforms.

 



4:10 PM The link between field service integration and customer satisfaction


The many moving parts and touch points in service management present both a challenge and an opportunity. By offering real-time visibility of their field operations to other parts of the business (e.g. front and back-office teams), asset intensive and service companies can maximise each customer interaction armed with up-to-date information and can achieve a higher quality of service to keep customers satisfied. 


Check out the incredible speaker line-up to see who will be joining Bertrand.

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