Andrew HurbaNational Systems and Process Manager - Equipment Service
9:35 AM PANEL DISCUSSION: Mobile and Field Workforce of the Future: Addressing Emerging Trends and Being Prepared for Change
The workforce of field staff is aging. The role and business as usual for field workers is shifting as well with a growing focus on technology and customer service. This session will explore the evolution of the mobile and field workforce and how businesses can ensure that they continue to offer great customer service and efficiency on the field.
- Discussing the threat and associated costs of an ageing workforce
- Ensuring your workforces matches the evolution of customer demands and technology
- Redefining KPIs for your field staff
- Building capability and preventing complacency
Whilst some businesses use the scheduling functionality embedded with their ERP, CRM or mobility platforms, it isn’t always the best option for complex and dynamic scheduling challenges. This joint presentation will delve into using a dedicated best in-class scheduling solution from the perspective of 2 different stages in the journey. One from a business that is working to go live and the other who has been using the scheduling system for the past 3 years. It will focus on change management programs
and other milestones that have been facilitated by introducing optimised scheduling.