16 - 17 April 2017 | Sydney, Australia

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Report

FSM Snapshot: How Different Industries are Innovating their Field Services

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

Presentations

Integrating Change Management Strategies for Successful Business Improvement

In this past presentation from FSM 2017 Gavin Hudson, Queensland State Manager at KinCare explores:

  • Embedding business change while avoiding change management burn out
  • Implementing change management from the very concept to reality
  • Minimising impact of field service changes through workforce engagement

Articles

The power of mobility: Creating a smarter workforce in the field

How field-service companies can strategically leverage mobile to drive efficiencies, improve customer service and benefit from a more profitable bottom line.

Apps built to purpose: Custom field service software development

When it comes to developing field service software, companies have two fundamental choices.

  • You can purchase or license a generic application from a vendor.
  • You can develop a custom application, building the app to purpose with either your in-house software development team or an outside partner.

Field service mobility – What’s in it for me?

Field Service mobility has become easy to imagine. As we speak, companies are achieving a mobile and connected field service based operation because the technology building blocks are firmly in place. Even the small and medium businesses are able to embrace the inherent automation of a robust mobile solution. If right now is the best time for your company to embrace Mobile Field Service, then it is quite natural to ask yourself … what’s in it for me?

Presentation

SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

In this past presentation from FSM 2017 Susie Butler, Manager, Business Improvement Operations & Maintenance  and Michael Humpreys, Business Process Lead at SA Water explore:

  • Leveraging mobile technology to improve our services
  • Embedding change management activities as a critical success element of our operational technology program
  • Keeping our operational people connected to our customers throughout the fault life cycle

Increasing Process Efficiency through Improved Connection and Collaboration between Field Service Technicians

In this past presentation from FSM 2017 Michelle Ockers, former National Supply Chain Technical Capability Manager at Coca-Cola Amatil explores:

  • Connecting and interacting while on the go
  • Improving problem-solving and troubleshooting through collaboration
  • Using mobile tools and sharing knowledge to improve field service results
  • Shifting mindset and habits across your workforce

Restructuring Business Processes to Increase Employee Effectiveness

In this past presentation from FSM 2017 Lance Martin, Superintendent AMP at the Western Australia Police Service explores:

  • Transforming your field service effectiveness through mobility strategies
  • Assessing the scope of your business to determine the tools worth investing in
  • Focusing on function and performance to deliver a commercially viable service solution
  • Allocating resources necessary to execute transformative change while staying competitive

Developing a Change Management Strategy to Improve the Deployment of a New Integrated Field Services Management System

In this past presentation from FSM 2017 Stephanie Forsmann, Manager Information Systems Operations and Melissa Young, Business System Support Officer at Sydney Water explore:

  • Leveraging change management specialist to assist with the deployment
  • Engaging in site visits and road shows to improve communications with field staff
  • Developing change champions within each of the effected business units
  • Including new aspects of the business, such as sampling, into the field services system