Presentation: SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

Presentation: SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

In this past presentation from FSM 2017 Susie Butler, Manager, Business Improvement Operations & Maintenance  and Michael Humpreys, Business Process Lead at SA Water explore:

  • Leveraging mobile technology to improve our services
  • Embedding change management activities as a critical success element of our operational technology program
  • Keeping our operational people connected to our customers throughout the fault life cycle


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