Field services are in flux, with technology like IoT, drones and virtual reality transforming traditional operations and allowing technicians to move on to more value added tasks. Moreover, in today’s ever connected world where everything is available almost instantly, customer are expecting more from their service providers.
To stay ahead of the competition, and effectively meet changing customer needs, organisations are having to leverage innovative new strategies. Ahead of the 10th Annual Field Service Management Summit 2018 we explore five of these strategies and delve into how each is optimising field services, streamlining operations and improving customer experience.
Ahead of the Field Service Management for SME’s Expo 2018 we chat to Eduardo Rodrigues, Business Development Manager at GeoOp, a cloud-based job management software provider for SMEs. In this article Eduardo explores some of the key challenges affecting SME operations, and delves into how emerging technologies be scaled and effectively leveraged by SMEs to streamline operations and increase productivity.