Developing a Change Management Strategy to Improve the Deployment of a New Integrated Field Services Management System

Developing a Change Management Strategy to Improve the Deployment of a New Integrated Field Services Management System

In this past presentation from FSM 2017 Stephanie Forsmann, Manager Information Systems Operations and Melissa Young, Business System Support Officer at Sydney Water explore:

  • Leveraging change management specialist to assist with the deployment
  • Engaging in site visits and road shows to improve communications with field staff
  • Developing change champions within each of the effected business units
  • Including new aspects of the business, such as sampling, into the field services system


Please note: That all fields marked with an asterisk (*) are required.