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The power of mobility: Creating a smarter workforce in the field

The power of mobility: Creating a smarter workforce in the field

How field-service companies can strategically leverage mobile to drive efficiencies, improve customer service and benefit from a more profitable bottom line.

Apps built to purpose: Custom field service software development

When it comes to developing field service software, companies have two fundamental choices.

  • You can purchase or license a generic application from a vendor.
  • You can develop a custom application, building the app to purpose with either your in-house software development team or an outside partner.

Field service mobility – What’s in it for me?

Field Service mobility has become easy to imagine. As we speak, companies are achieving a mobile and connected field service based operation because the technology building blocks are firmly in place. Even the small and medium businesses are able to embrace the inherent automation of a robust mobile solution. If right now is the best time for your company to embrace Mobile Field Service, then it is quite natural to ask yourself … what’s in it for me?
Presentation: SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

Presentation: SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

In this past presentation from FSM 2017 Susie Butler, Manager, Business Improvement Operations & Maintenance  and Michael Humpreys, Business Process Lead at SA Water explore:

  • Leveraging mobile technology to improve our services
  • Embedding change management activities as a critical success element of our operational technology program
  • Keeping our operational people connected to our customers throughout the fault life cycle

Increasing Process Efficiency through Improved Connection and Collaboration between Field Service Technicians

Increasing Process Efficiency through Improved Connection and Collaboration between Field Service Technicians

In this past presentation from FSM 2017 Michelle Ockers, former National Supply Chain Technical Capability Manager at Coca-Cola Amatil explores:

  • Connecting and interacting while on the go
  • Improving problem-solving and troubleshooting through collaboration
  • Using mobile tools and sharing knowledge to improve field service results
  • Shifting mindset and habits across your workforce

Restructuring Business Processes to Increase Employee Effectiveness

Restructuring Business Processes to Increase Employee Effectiveness

In this past presentation from FSM 2017 Lance Martin, Superintendent AMP at the Western Australia Police Service explores:

  • Transforming your field service effectiveness through mobility strategies
  • Assessing the scope of your business to determine the tools worth investing in
  • Focusing on function and performance to deliver a commercially viable service solution
  • Allocating resources necessary to execute transformative change while staying competitive

Integrating Change Management Strategies for Successful Business Improvement

Integrating Change Management Strategies for Successful Business Improvement

In this past presentation from FSM 2017 Gavin Hudson, Queensland State Manager at KinCare explores:

  • Embedding business change while avoiding change management burn out
  • Implementing change management from the very concept to reality
  • Minimising impact of field service changes through workforce engagement

Developing a Change Management Strategy to Improve the Deployment of a New Integrated Field Services Management System

Developing a Change Management Strategy to Improve the Deployment of a New Integrated Field Services Management System

In this past presentation from FSM 2017 Stephanie Forsmann, Manager Information Systems Operations and Melissa Young, Business System Support Officer at Sydney Water explore:

  • Leveraging change management specialist to assist with the deployment
  • Engaging in site visits and road shows to improve communications with field staff
  • Developing change champions within each of the effected business units
  • Including new aspects of the business, such as sampling, into the field services system

FSM Snapshot: How Different Industries are Innovating their Field Services

FSM Snapshot: How Different Industries are Innovating their Field Services

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities - are employing to combat field services challenges, streamline processes, and improve the customer experience.    

10th Annual FSM Summit 2018 Registration Form

10th Annual FSM Summit 2018 Registration Form

Interested in attending the 10th Annual FSM Summit 2018? Fast track your attendence by downloading and filling in this form and email it back to registration@iqpc.com.au

10th Annual FSM Summit 2018 Sponsorship Prospectus

10th Annual FSM Summit 2018 Sponsorship Prospectus

Download the 10th Annual FSM Summit 2018 Sponsorship Prospectus to find out more about event sponsorship and exhibitor opportunities.

Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

Culture and Change Management at Telstra: Preparing Field Workers for Major Transformation

Ahead of the Field Service Management Summit 2018 we chat to Digby Wilson, General Manager of Field Service Delivery, Eastern at Telstra. In this Q&A article Digby chats to us about new management systems at Telstra that are transforming culture and delivering optimised results for staff, the business and their customers. 

5 Critical KPIs for Field Service Success

5 Critical KPIs for Field Service Success

Field service is becoming an increasingly competitive industry. More and more, companies are looking for ways to outperform the competition to retain and win customers. It is impossible to accomplish this — and to run a successful field service business in general — without leveraging KPIs.Ahead of FSM 2018 we explore the 5 top KPI's for field service management optimisation in this white paper by Field Technologies. 

Improving Customer Satisfaction with Technology and a New Maintenance Management Plan

Improving Customer Satisfaction with Technology and a New Maintenance Management Plan

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business efficiency and increase customer satisfaction.  

SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

SA Water’s Mobility Journey – enabling our people to utilise technology to increase business efficiency and customer satisfaction

Ahead of the 10th annual Field Service Management summit we chat to Susie Butler, Manager of Business Improvement, Operations and Maintenance at SA Water. Susie shares with us details of SA Waters new asset and maintenance management plan that is enabling field service staff to utilise technology to improve business efficiency and increase customer satisfaction.

The Cloud: Up Where Customer Service For The Fi eld Belongs

The Cloud: Up Where Customer Service For The Fi eld Belongs

Learn how leveraging cloud solutions to optimize your mobile workforce improves the experiences of your customers while lowering operational and IT costs.
Measuring Up your Field Service Performan ce

Measuring Up your Field Service Performan ce

What to measure and how Analytics and BI can become an invaluable tool for your business
Moving Beyond the Basics with Field Service Mobility

Moving Beyond the Basics with Field Service Mobility

There are many outputs of a mobility solution integrated with a Workforce Management optimization scheduling solution. Most service organizations are focused on visibility, or understanding where their field resources are located at any given point during the day.
Best Practices for Measuring Your Field Service Business

Best Practices for Measuring Your Field Service Business

Every business is driven primarily by the pursuit of profit, constantly seeking to maximize earnings by increasing revenues and containing or reducing costs.
How the Internet of Things (IoT) Is Transforming Field Service

How the Internet of Things (IoT) Is Transforming Field Service

Gartner, Inc. forecasts that 6.4 billion connected “things” will be in use worldwide in 2016, up 30 percent from 2015, and will reach 20.8 billion by 2020. This interconnected world will provide a wealth of new opportunities for service organizations.
How to Gain Visibility and Control of Your 3rd Party Field Service Workforce

How to Gain Visibility and Control of Your 3rd Party Field Service Workforce

Modern Mobile Workforce Management solutions can seamlessly integrate third-party technicians and contractors for improved visibility and control.
Building Field Service Proficiency: Challenges,Opportunities and Strategic Investments

Building Field Service Proficiency: Challenges,Opportunities and Strategic Investments

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see.

Through an exploration of the local landscape, and key investment priorities like technology, culture and customer experience, this report will uncover key trends in Australia and NZ and discuss which is most useful for building field service management proficiency and driving improved business results.   

Spex: Building Field Service Proficiency: Challenges, Opportunities & Strategic Investments

Spex: Building Field Service Proficiency: Challenges, Opportunities & Strategic Investments

Ahead of the 10th Annual Field Service Management Summit 2018 we surveyed 100 field service management professionals from a cross-section of industries across Australia and New Zealand to learn where their businesses are investing time and money, and the ROI they hope to see.

Through an exploration of the local landscape, and key investment priorities like technology, culture and customer experience, this report will uncover key trends in Australia and NZ and discuss which is most useful for building field service management proficiency and driving improved business results.   

Reducing Non-Productive Time on the Road with Data Driven Scheduling Systems

Reducing Non-Productive Time on the Road with Data Driven Scheduling Systems

Ahead of the field service management summit 2018 we chat to Brad Mellor, State Manager of Field Operations (ACT/NSW) at ADT Security. In this article Brad shares with us detail of the data driven scheduling systems integrated which are increasing technicians’ productive time, and delves into the cultural transformations that still need to occur to ensure these software systems function to the best of their ability.

Reducing Non-Productive Time on the Road with Data Driven Scheduling Systems

Ahead of the field service management summit 2018 we chat to Brad Mellor, State Manager of Field Operations (ACT/NSW) at ADT Security. In this article Brad shares with us detail of the data driven scheduling systems integrated which are increasing technicians’ productive time, and delves into the cultural transformations that still need to occur to ensure these software systems function to the best of their ability.

Pay Now, Save Later: The Business Case for Rugged Devices

Pay Now, Save Later: The Business Case for Rugged Devices

There can be no doubt that the introduction of mobile technology is driving huge productivity gains for mobile workers and their employers as first the use of notebooks, and now tablets and handhelds extends across many different industries. But the cost of this mobile revolution is, in many cases, far higher than it need be – denting the budgets of IT decision makers and ultimately impacting on their employer’s profits.

Ahead of the Field Service Management Summit 2018 we take a look at the case for rugged devices and explore how these can optimise your field services in the long run.  

Infographic: How to get staff to buy into your new mobile technology

Tracking technology can appear to staff like Big Brother. When a business invests in mobile job management software, it needs to satisfy its workers that the new technology will benefit them as much as it will help the business. Mobile staff will find it easier to get to their jobs, and once there they will have all the job and customer information they need on their mobile device. They will save time on their paperwork, and may be able to quote or invoice while on-site.


Here are 9 reasons why mobile job management is good for them … and for your business:

Learn more here

Improve Field Service Management with these 5 Expert Tips

Improve Field Service Management with these 5 Expert Tips

With new technologies entering the market, field service management is changing rapidly. Trend reports estimate that as early as 2020, artificial intelligence (AI) will play an essential role in the scheduling of field service management, as much as a tenth of all field service technicians is estimated to be then planned by AI. Here are 5 expert tips you should follow to future-proof your field service operations and stay ahead of the competition.