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Report

FSM Snapshot: How Different Industries are Innovating their Field Services

Ahead of Field Service Management 2017 we take a look at the strategies different industries -from aviation to manufacturing and utilities – are employing to combat field services challenges, streamline processes, and improve the customer experience.

Whitepapers

5 Critical KPIs for Field Service Success

Field service is becoming an increasingly competitive industry. More and more, companies are looking for ways to outperform the competition to retain and win customers. It is impossible to accomplish this — and to run a successful field service business in general — without leveraging KPIs.Ahead of FSM 2018 we explore the 5 top KPI’s for field service management optimisation in this white paper by Field Technologies.

The Cloud: Up Where Customer Service For The Fi eld Belongs

Learn how leveraging cloud solutions to optimize your mobile workforce improves the experiences of your customers while lowering operational and IT costs.

Measuring Up your Field Service Performance

What to measure and how Analytics and BI can become an invaluable tool for your business

Moving Beyond the Basics with Field Service Mobility

There are many outputs of a mobility solution integrated with a Workforce Management optimization scheduling solution. Most service organizations are focused on visibility, or understanding where their field resources are located at any given point during the day.

Best Practices for Measuring Your Field Service Business

Every business is driven primarily by the pursuit of profit, constantly seeking to maximize earnings by increasing revenues and containing or reducing costs.

How the Internet of Things (IoT) Is Transforming Field Service

Gartner, Inc. forecasts that 6.4 billion connected “things” will be in use worldwide in 2016, up 30 percent from 2015, and will reach 20.8 billion by 2020. This interconnected world will provide a wealth of new opportunities for service organizations.

How to Gain Visibility and Control of Your 3rd Party Field Service Workforce

Modern Mobile Workforce Management solutions can seamlessly integrate third-party technicians and contractors for improved visibility and control.

Fast Track Your Attendance

10th Annual FSM Summit 2018 Registration Form

Interested in attending the 10th Annual FSM Summit 2018? Fast track your attendence by downloading and filling in this form and email it back to registration@iqpc.com.au

Sponsorship Information

10th Annual FSM Summit 2018 Sponsorship Prospectus

Download the 10th Annual FSM Summit 2018 Sponsorship Prospectus to find out more about event sponsorship and exhibitor opportunities.

10th Annual FSM Summit 2018 Sponsorship Prospectus

Download the 10th Annual FSM Summit 2018 Sponsorship Prospectus to find out more about event sponsorship and exhibitor opportunities.

Presentations

Integrating Change Management Strategies for Successful Business Improvement

In this past presentation from FSM 2017 Gavin Hudson, Queensland State Manager at KinCare explores:

Embedding business change while avoiding change management burn out
Implementing change management from the very concept to reality
Minimising impact of field service changes through workforce engagement

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