Resource Centre - Services

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Top Tips Articles

4 Tips in Managing the Service Management Software Selection Process
In this article from The Service Coach, the author talks about how overwhelming the choosing service management software can be and what simple steps and tips can be taken to simplify and manage this process. By establishing these guidelines and rules, it streamlines the software selection process and makes an often complex procedure much easier.

5 Tips to Attract Talented Field Service Technicians or Engineers
If you want to seek out the best and brightest then you need to develop a culture of excellence. An attractive workplace culture can be a strong Employer Value Proposition (EVP) which is be instrumental to attracting the best field service technicians and engineers. Here, the author of The Service Coach goes through some top tips for attracting the right talent.

Six Tips for Increasing Field Service Leverage
According to a recent survey by the Aberdeen Group in Boston, 88% of companies identified as exhibiting best practices in field service management view the connection between the field and back office as a top strategic priority. It is only by leveraging this connection can field service companies make the most out of their mobile field service technologies. This article goes through six important tips for companies to increase their field services leverage.

The Emerging FSM Technologies: The Technologies and Innovation that could Shape the FSM Industry
From the 4G evolution, increased MEAP (Mobile Enterprise Application Platforms) adoption, NFC and OS updates, there are plenty of different technologies and innovations happening each and every day within the FSM industry. But which of these technologies will pave the way for the next generation of field service and workforce mobility, and which ones will fizzle?

Top Tips for Choosing the Right Field Service Management Solution
Choosing the right field service management solution for your business can be a complex and tiring process. Not only do you have to consider upfront costs, ensure your solution gives you the best ROI, integrate the technology into current team and processes, training, retraining… the list goes on. This document from FSM 2012 gathers the top 8 for companies to choosing the best field service management solution.

Videos

FSM 2011 - Conference Highlight Reel
Past delegates at the FSM 2011 discuss their thoughts on the key FSM industry event and what they’ve taken away from the speakers, presentations and from the unique networking opportunity

Video Interview with Walter Rafin of Hirotec
Walter Rafin, General Manager at Hirotec was present at the Field Service Managment (FSM) conference 2011. Here, he shares his thoughts on the conference, why he attended and what the value is in going to the event. He also reveals insights into their FSM operations.

WA Police on Overcoming the Challenges in Field Crew Technology
In this interview with Superintendent Lance Martin APM, he talks about the main challenges involved in the process of field crew technology adoption and why these challenges occur for organisations. He also discusses some of the methods for companies to overcome these common issues.

Podcast

Aberdeen on sales force integration and where service companies are not maximizing technological potential
Sumair Dutta, Research Director for Service Management at Aberdeen, in the US, he talks about best practice in field service management, sales force integration and what emerging FSM technologies he thinks have the potential to be the next standard.

How to Successfully Align Strategy with Field Service Mobility
In this exclusive interview with Andrew Guillemin, Independent Enterprise Mobility Analyst and Consultant, he talks about how companies must first and foremost focus on strategy when investing in FSM technologies and how they can ensure their priorities to maximise ROI on any technology investments.
To read the transcript for this interview, please click here.

Past Content

Coca Cola’s Global Mobility Solutions
In this Q&A, Matt Allington, Business Process Lead, Coca-Cola discusses the company’s global mobility services and innovations and how they are dealing with sale force automation issues and other challenges.

Paperless Supply Chains: Is it time?
In this past presentation from Murray Fane of CHEP, he discusses whether it’s time for companies to consider a paperless supply chain and whether in this environment, we could actually track all the necessary documents.

Using Mobile Technology to drive Field Service Excellence and Maintain Parts
In this interview from Mick Cooper of Toyota Material, he discusses some of the challenges and successes they’ve had as they try to drive field service excellence in their maintenance operations.

Sponsor Content

A Ventyx Whitepaper: Field Enablement Key Considerations for Solution Selection
The myriad of available technologies and solutions that comprise mobility can make defining, planning and deploying a field enablement solution a daunting task. The challenge any organization faces in automating their business in the field is to effectively and efficiently bring these technologies together to rapidly enable their field force with a solution that is sustainable over the long term. This whitepaper from Ventyx goes through the key ideas and considerations companies need when choosing a FSM solution.

Benefits of Operationalizing Mobile Workforce Management in the Cloud
In this whitepaper from TOA Technologies, it discusses the various benefits and advantages of moving mobile workforce management in the cloud. It discusses the various directions companies can take as well as how such operationalization can help company’s workforce management.

Mobility Innovations for Utilities
In this whitepaper from Click Software, it talks about the challenge of moving beyond a paperless workplace and discusses mobility issues in asset management, crew management as well as workforce safety. It also provide unique insight into automated work dispatch and field reporting.

Ten common mistakes to avoid when selecting and deploying a mobile solution
This Click Software whitepaper goes through some of the common mistakes organisations make when undergoing a mobile solution process. For example, it talks about how companies forget to look at the big picture and how they occasionally compromise on usability.

Victorian Bushfire Researchers turn to Toughbook after the Firestorm
In this case study from Panasonic Australia, it demonstrates and discusses how the Bushfire Cooperative Research Centre - in charge of investigating and analysing the key factors surrounding the Saturday Victorian bushfires of February 2009 – chose to use Panasonic Toughbooks in their project.

Panasonic - Telco Giant Talks Tough
In this case study from Panasonic Australia, it reveals how Telstra has refreshed its Panasonic Toughbook rugged notebook fleet and how the device has helped provide invaluable assistance in maintaining superior customer service for the telco giant.