Field Force Automation Focus Day: Monday 29 March 2010

10:00 Registration And Coffee

10:30 Opening Remarks From The Chair

Andy Kyiet
Vice President
Association For Services Management International (AFSMI)

10:40 Case Study: Successfully Interfacing FSM Solutions For Mobile Computing Capability

Peter McDonald
Program Director, Mobile Computing
VICTORIAN POLICE

11:25 Benchmarking Group Discussion: Current Levels Of Technology Adoption

Facilitated by the AFSMI

12:15 Lunch And Networking Opportunity

13:15 Presentation & Live Demo: Telstra Field Force Journey Live Demonstration

Janet Ledger
General Manager Systems Solutions
TELSTRA

14.00 Presentation: Focusing On The Hard Facts Of ROI And Softer Benefits Of Implementation

David Bellchambers
formerly Manager - Information Systems
CITY WEST WATER

14.45 Afternoon Coffee Break

15:00 BENCHMARKING GROUP DISCUSSION: Effective Strategies For Cultural Change

Facilitated by the AFSMI

15:45 Benchmarking Group Discussion: Key Performance Indices For Field Force Automation’s Influence On Field Service Management

David Bellchambers
formerly Manager - Information Systems
CITY WEST WATER

16:30 Close Of FFA Focus Day

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