09:30 Opening Remarks From The Chair

9:35 Presentation: Successfully Interfacing FSM Solutions With Crew V Isibility And Dispatch

• Rolling out mobile field computing dispatch functionality to all emergency civil field maintenance crews
• Outlining the challenges and strategies involved in field crew technology adoption
• Sharing expectations and experiences of the mobile field computing dispatch application

Kate Bradshaw
Field Systems Team Manager- Field Maintenance Division
YARRA VALLEY WATER

10:10 Pondering Mobility…. The case for Mobilising your Field Force

Aldo Grech
Mobile Payments Specialist - ICT Industry Strategist
AIRDATA

11.05 Emerging Mobile Smart Crew Solutions

Proudly Hosted by GE ENERGY

Presented by:

Andrew Stamp
Director Enterprise Applications
YAMBAY

11:15 Presentation: Creating Efficiencies - Speeding Up The Process Of Gathering And Updating Geospatial Information At ActewAGL

• Increasing productivity, dropping costs, reducing assessment times, and gaining a significant return on investment
• Enabling field service staff to constantly update electronic information on GIS systems
• Creating efficiencies: Speeding up the process of gathering and updating geospatial information
• Replacing the manual process to automated: Significantly seeding up information deliver
• Assessing the links between risk management and development of operational strategies
• Knowing what and how to best extract information to put into GIS

Danny Haipola
Asset Information Manager
ACTEWAGL

11.50 Presentation: The State Water Corporation - Changing The Way We Do Business

• Highlighting our motivators to change our business model
• Picking a path for success
• How do we involve our customers in the process?
• Outlining the technology we’re deploying
• Sharing experiences and insights from our journey so far

David Andersen
Manager - Customer Operations
STATE WATER CORPORATION

12:25 Featured Partner Presentation: Datalogic Mobile – Providing Tools For Business

Proudly Hosted by Datalogic

Anthony Beavis
Managing Director
DATALOGIC

13.40 Featured Partner Presentation: Nokia's Business Mobility Strategy

• Highlighting the Nokia / Microsoft collaboration
• Increase your companies productivity by deploying push email to more people in your organisation
• Reduce complexity via Nokia's direct access to Microsoft exchange servers

Gerard Bruen
Head of OC B2B
NOKIA

14:00 Presentation: BPM In Field Service - Improving Remedial And Preventative Maintenance Processes

• Why BPM matters to Field Service companies
• Outlining what good process management can deliver
• Detailing Utility Services case studies
• Adopting tools and models that can help, and pitfalls to watch out for

Tim Wrathall
IT Business Analyst – Business Information Systems
SOUTH EAST WATER

14:35 Less Complexity – More Productivity

Sean Flynn
Director of Sales
COLLEAGUES

15:20 Presentation: A Contractors Perspective - Implementing New Technology Across A Wide Geographical Area

• The implications of implementing the new technology (change)
• A contractors experience with implementing the changes
• The lessons learnt from the change management process

Peter Bell
Manager Contract Delivery
ELECTRIX

15:55 Presentation: Maximising Audit Efficiency, Speed Of Data Reporting And Improving Data Accessibility In The Field

BP Ausralia’s field workers perform audits on business areas ranging from financial and inventory management to health and safety. From mobile technology adoption overall store compliance rates have been improved for significant business benefit.

• Utilising handheld devices and mobile applications to improve field worker productivity – implementation and change management
• Removing inefficient paper-based procedures
• Feeding real-time audit data into the business to mitigate against timeintensive collection
• Equating the tangible benefits of technology adoption

Danny Mason
Senior Compliance & Assurance Manager
BP AUSTRALIA

17:05 Chair’s Closing Remarks And End Of Conference