Field Service Management (FSM) 2010

2010 Confirmed Speakers Include:

Clive Morton
Engineering and Field Services Director
Broadcast Australia
Stephen Jewell
Executive Manager- Service Delivery
GWMWater
Danny Haipola
Asset Information Manager
ACTEWAGL
Declan Sally
Quality and Continuous, Improvement Manager
CHEP
Kate Bradshaw
Team Manager- Field Systems, Field Maintenance Division
Yarra Valley

Leveraging Technology for Maximum Productivity and Excellence in Service Delivery

Why Attend Field Service Management 2010?

FSM 2010 has been thoroughly researched with over 80 managers responsible for improving Field Service operations in the Australasian region. After we successfully launched the event back in March we received excellent feedback and are looking forward to hosting our second annual. This is the ONLY dedicated event in Australia for Field Service Management.

By attending FSM 2010, you will discover strategies being developed to optimise productivity, efficiency and customer service within your organisation by:

Capitalise on efficiency gains and success of service technicians through mature FFA

Fully optimising technology and solutions to enhance field functions and response

Managing change and developing buy-in from field service workers and management to advance field service optimisation

Maximising the customer experience to decrease churn and increase business profitability

“FSM is an important forum to benchmark industry progress”

Tony Thornton, National Service Manager RHEEM

Whatever your stage of implementation, there are huge improvements in customer service, efficiency and productivity still to be made. Through this forum you can gain insight into how others are advancing field service processes and benchmark your existing processes, technology adoption and level of customer service.

In addition to the main conference agenda, both the Field Force Automation and Break/Fix Focus Days will provide in-depth strategies on how to ensure your customer service potential.

Attend this FFA and Break/Fix Focus Days and discover strategies for:

Improving customer communication and response times
Maximising information interaction within field services
Identifying new opportunities to grow service and remain competitive by differentiating service functions
Fully optimising field services to maximise the customer experience
Advancing service delivery to improve customer satisfaction

A series of interactive post-conference workshops will allow to you focus on specific issues in much more detail.