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1 »FSM Industry on 'How far has the field-service industry come in the last 5 years?'

2 »FSM Industry on 'What are your top tips for managing staff buy-in of new technologies?'

3 »FSM Industry on 'What has been the impact of technology to the field-service industry?'

4 »IQPC interview with Tony Thornton, Rheem Australia

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  • IQPC Podcasting with Phill Sporton, Telstra Operations
    IQPC podcast with Phill Sporton, Executive Director Service Delivery, Telstra Operations. This interview details how technology is driving down costs at Telstra, as well as how they drive cultural change and staff buy-in. Click here to access
  • IQPC Podcasting with Mary Brittain-White, Retriever Communications
    IQPC podcast with Mary Brittain-White, Managing Director, Retriever Communications for IQPC's Field Service Management 2010. Retriever Communications was founded in 1996 to be a company solely focused on wireless field automation technology. Their mission is to improve field worker productivity, through products which are totally reliable and easy to use. This interview explores the current state of the FSM industry in Australia, as well as a discussion on the essential elements to making an interoperable communication system between field service agent and head office. Click here to listen to this complimentary podcast...
  • IQPC Podcast with Sven Wittchen - ACTEWAGL
    IQPC Australia welcomes you to the podcast interview with Sven Wittchen, Manager Business Services and Systems, ACTEWAGL for Field Service Management 2010. Click here to access
  • IQPC Podcast with Stephen Jewell, GWMWater
    Welcome to the podcast for Field Service Management 2010: Leveraging technology for maximum productivity and excellence in service delivery. Joining us for this interview is Stephen Jewell, Executive Manager Service, GWMWater. GWMWater looks after around 70,000 customers with a geographic spread of 62,000 square kilometres, which is about 30% of Victoria. Click here to access

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  • Improving productivity in tough economic times: Destiny Whitepaper
    Abstract: At a time of severe economic downturn and uncertainty about the future, virtually all organisations face a common set of issues in needing to reduce costs without impacting service, and ensuring that all their operational processes are as streamlined and efficient as possible.

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