Australasia's Largest and Best-Attended Field Service Summit and Networking Event

Improving Scheduling, Dispatch, Security And Productivity
Of Your Mobile Workforce

It’s no secret that technology is transforming how companies are interacting with customers on a daily basis. 89% of customers want an “Uber-like” technician tracking service, with 86% willing to pay more for a better scheduling process. The rapidly changing mobile landscape presents field service industries with unique opportunities to simultaneously enhance customer experience and reduce costs.

The 9th annual Field Service Management Summit 2017 will bring together field service professionals to share success stories, lessons learnt and examine how to overcome the following challenges:

  • Achieving seamless integration of technology into existing framework
  • Effectively managing mobility in the age of IoT
  • Enhancing customer experience through proactive workforce management

Featured 2017 Speakers

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In addition to the theme of delivering value, for 2017 we will be addressing:

Driving customer focused solutions to improve service delivery

Leveraging latest technical solutions and strategies to maximise agility and competitive advantage

Seamlessly integrating systems to drive operational efficiency gains and workforce productivity

Realising the value of your internal data to predict trends and fill gaps

Attracting and retaining talent in the global marketplace for sustained business performance

Enhancing quality of service through process efficiencies

Improving seamless integration and 2-way sharing of data to effectively integrate hardware, software and technology

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What’s New for 2017?


16+ hours of interactivity and networking throughout the program. Whether you are trying to find peers who are from the same industry, function or level of maturity, we will have a networking session for you.


6+ hours of interactive problem solving sessions


3 new streams focusing on customer centric service; effective utilisation of technology to support seamless integration; and using data and analytics to boost productivity and drive strategic decisions


Introducing the launch of the FSM Excellence Awards and Awards Ceremony Drinks to recognise achievements in the industry in Australia – call for nominations and voting will commence soon*


Live onsite polling to give you real time feedback on how you compare to your peers on site


The launch of the 2017 Advisory Board to the themes and content

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