Field Service Management 2016

08 - 10 March, 2016

Australian Technology Park, Sydney, New South Wales, Australia

Featuring 20 Industry Experts, Including:

 Mathew Dickerson
Mathew Dickerson
Dubbo City Council
 Mary Brittan-White
Mary Brittan-White
Managing Director
Retriever Communications
 Michael Olsen
Michael Olsen
Infraworks Rail
David Kelly
Manager Maintenance Operations
Australian Defence Force
Wade Tink
Army Reserve Platoon Commander
Australian Defence Force
NSW TrainLink
Michael Killeen
Asset Manager
NSW TrainLink
Brian Sharman
Technical Director, Strategic Asset Management
City of Casey
Richard Barrow
Information Technology Manager
City of Casey
Panasonic Australia
Stuart Buxton
Senior Product Marketing Manager
Panasonic Australia

Australasia's Largest and Best-Attended Field Service Summit and Networking Event

Enhancing Mobile Workforce Management to Achieve Operational Productivity and Cost Effectiveness

Join us at the 8th annual Field Service Management Summit 2016 for a full 2 days of information-sharing, learning and networking with field service professionals from across industry.

This year’s theme is about delivering value, how to ‘transform from a cost centre to a value centre’ and how to ‘deliver true customer value’. This is supported by the fact that in today’s increasingly competitive market place, the idea of delivering and showing the value of FSM has been central to the majority of conversations we have been having for the past 8 years. 

In today’s intensely competitive and technologically advanced work environments, what will set your business apart from the competition is the quality of service you offer your customers. Indeed, 50% of customers demand for quicker response time and 43% of service organisations need to improve workforce utilisation, productivity and service process efficiencies.

In the current cost-sensitive and hyper-responsive service market, even the most sophisticated and progressive services organizations often find themselves struggling to effectively deal with the scalability aspects of managing an internal field workforce. The challenges are often far too steep for service leaders to manage effectively, which typically ends up diminishing performance, slashing customer satisfaction and, ultimately, costing the business money.

In light of this, service organisations understand that they need to become more efficient, develop better time saving approaches and fix a problem in the first visit in order to meet customer expectations.

In addition to the theme of delivering value, for 2016 we will be addressing:

  1. Driving customer focused solutions to improve service delivery
  2. Leveraging latest technical solutions and strategies to maximise agility and competitive advantage
  3. Seamlessly integrating systems to drive operational efficiency gains and workforce productivity
  4. Realising the value of your internal data to predict trends and fill gaps 
  5. Attracting and retaining talent in the global marketplace for sustained business performance
  6. Enhancing quality of service through process efficiencies
  7. Improving seamless integration and 2-way sharing of data to effectively integrate hardware, software and technology

What’s New for 2016?

  • 16+ hours of interactivity and networking throughout the program.  Whether you are trying to find peers who are from the same industry, function or level of maturity, we will have a networking session for you.
  • 6+ hours of interactive problem solving sessions
  • 3 new streams focusing on customer centric service; effective utilisation of technology to support seamless integration; and using data and analytics to boost productivity and drive strategic decisions
  • Introducing the launch of the FSM Excellence Awards and Awards Ceremony Drinks to recognise achievements in the industry in Australia – call for nominations and voting will commence soon*
  • Live onsite polling to give you real time feedback on how you compare to your peers on site
  • The launch of the 2016 Advisory Board to the themes and content

What others have to say

“Informative, excellent forum for exchange of ideas and experiences” Financial Controller, GLG GreenLife Group

“Depth of experience of presenters and attendees and, their willingness to share their knowledge, was very valuable and broadened my insight into Field Service” Systems & Process Analyst, Horizon Power

“Networking opportunities of great value” Manager Business Support Technical, Dubbo City Council

“Great opportunity and space and to exchange stories about issues and solutions” Senior Business Consultant, Goulburn Murray Water

Join us in March 2016 to better prepare yourself to face these challenges, share with your peers  and improve on your field service management strategies.

I look forward to meeting you onsite in Sydney in March 2016.

Erika Aligno
Director of Field Service Management Summit 2016

Download the Agenda

Why attend FSM 2016?

Join the discussion online at the Field Service Management group!

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