Field Service Management 2016

09 - 12 March, 2016

Australian Technology Park, Sydney, New South Wales, Australia

Featuring 20 Industry Experts, Including:

 Michael Phelan
Michael Phelan
Head of Business Solutions
TSC Group
 Mathew Dickerson
Mathew Dickerson
Dubbo City Council
 Andrew Edwards
Andrew Edwards
Director Information & Communications Technology
NSW State Emergency Service
 Mary Brittan-White
Mary Brittan-White
Managing Director
Retriever Communications
 Michael Davey
Michael Davey
National Field Service Manager
Coca-Cola Amatil (AUST) Pty Ltd
 Richard Barrow
Richard Barrow
Information Technology Manager
City of Casey
 Michiel Jonkers
Michiel Jonkers
Solution Delivery Manager
WEL Networks
 Michael Olsen
Michael Olsen
Infraworks Rail
 Steffi Harbert
Steffi Harbert
Field Force Automation – Quality Manager
Ergon Energy Corporation Ltd
 Catherine Ball
Catherine Ball
Regional Unmanned Aerial Systems Lead
URS Corporation Australia
 John Avgenicos
John Avgenicos
IS Relationship Manager, Information Services
Spotless Services Australia Ltd

FSM 2016: Australasia’s Leading Summit for Field Service & Workforce Mobility

Enhancing Mobile Workforce Management to Achieve Operational Productivity and Cost Effectiveness

The 7th Annual Field Service Management Summit is Australasia’s most established event for field service management and field force automation. Each year the event brings together senior-level professionals from across Australia and overseas to discuss the latest developments in field service management, workforce automation, asset management, dispatch management, general enterprise mobility and mobile computing to achieve higher workforce mobility and productivity, effective field force automation, advanced scheduling and automated workforce management with effective mobile workforce solutions.

The Field Service Management Summit has firmly secured its place on the utilities, break-fix and service industry’s calendar, highlighting how important this area is to businesses – and how important the discussions are for the continual improvement of field services and workforce mobility.

What’s New for FSM Summit 2016?

The 7th Annual Field Service Management Summit will feature:

  • Plenary Sessions with international keynote speakers and case studies on how to drive efficiency gains and costs savings with effective field service management
  • Exclusive VIP Discussion Evening (invitation only)
  • Identifying best practice in FSM design
  • Building effective mobility strategies with the latest technology and devices
  • Implementing effective scheduling and GPS and GIS systems
  • Improving enterprise asset management
  • Planning and delivery of long duration mobility projects
  • Developing, integration and deploying FSM solutions across multiple geographical sites
  • Interactive workshop sessions to discuss key challenges in smaller groups of the overall delegation

FSM Summit 2016 will:

SHOWCASE real implementation case studies providing an effective roadmap for you to mitigate potential roadblocks, overcome challenges of integration, culture change and adoption to realise enhanced field services.

EVALUATE the latest mobility applications, business software and tracking solutions that are delivering value to both your peers and your competitors.

BENCHMARK with a broad range of organisations to better understand service industry KPIs and performance levels that can inform your knowledge and assessment of your key result areas.

FSM Summit 2016 is the perfect platform for organisations with large field forces to network and benchmark with peers to take away key strategies about the industry-shared challenges,including:

  • Building effective field service mobility strategies with the latest technology and devices
  • Improving enterprise asset management to increase efficiency and cost effectiveness
  • Achieving end-user engagement to increase customer satisfaction

This is THE MUST ATTEND Event in Australasia for field service management professionals! Secure your place here.

What others have to say

“Excellent value – outstanding take away messages/ideas”- Stephen Jewell, Executive Manager- Service Delivery GWM WATER
“FSM is an important forum to benchmark industry progress”- Tony Thornton, National Service Manager RHEEM
“I found FSM extremely valuable – great networking opportunities!”- Dennis Smith, Branch Manager-Country Operations WESTERN POWER

Download the Agenda

FSM Tech Insights

Join the discussion online at the Field Service Management group!

Quick Links


Become a Technology IQ Member and receive our weekly newsletter!

Media Partners