Australasia's Largest and Best-Attended Field Service Summit and Networking Event
Enhancing Mobile Workforce Management to Achieve Operational Productivity and Cost Effectiveness
Join us at the 9th annual Field Service Management Summit 2017 for a full 2 days of information-sharing, learning and networking with field service professionals from across industry.
This year’s theme is about delivering value, how to ‘transform from a cost centre to a value centre’ and how to ‘deliver true customer value’. This is supported by the fact that in today’s increasingly competitive market place, the idea of delivering and showing the value of FSM has been central to the majority of conversations we have been having for the past 8 years.
In today’s intensely competitive and technologically advanced work environments, what will set your business apart from the competition is the quality of service you offer your customers. Indeed, 50% of customers demand for quicker response time and 43% of service organisations need to improve workforce utilisation, productivity and service process efficiencies.
In the current cost-sensitive and hyper-responsive service market, even the most sophisticated and progressive services organizations often find themselves struggling to effectively deal with the scalability aspects of managing an internal field workforce. The challenges are often far too steep for service leaders to manage effectively, which typically ends up diminishing performance, slashing customer satisfaction and, ultimately, costing the business money.
In light of this, service organisations understand that they need to become more efficient, develop better time saving approaches and fix a problem in the first visit in order to meet customer expectations.